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Blade & Soul Support

  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?
  1. Blade & Soul Support
  2. Account Support
  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?

Contact Us

  • Submit a Ticket
  • My Tickets

Account Support

Frequently Asked Questions

    Account Security

    • Changing Character PIN
    • Account Sharing
    • Not Receiving Support Emails
    • Personal Data Guide
    • Account Deletion FAQ
    • What is a Character PIN and why do I need it?
    See all 12 articles

    Account Recovery

    • I'm Having Trouble Logging Into My NC Account.
    • I didn't get an authentication code to verify my IP address
    • How do I re-set my NC Account password?

    Account Creation

    • Blocked Countries
    • Creating an NC Account
    • Can I Change the Date of Birth on my Account?
    • Updating Your NC Account Information

    Contact Us

    • Submit a Ticket
    • My Tickets