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Blade & Soul Support

  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?
  1. Blade & Soul Support
  2. Billing Support
  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?

Contact Us

  • Submit a Ticket
  • My Tickets

Billing Support

Frequently Asked Questions

    General Information

    • Auto-Renewal Terms for Recurring Subscriptions

    Purchases

    • Common Payment Error Codes and Error Messages
    • I haven’t received a Purchase Notification Email
    • Can’t Purchase Premium Membership with Credit Card – Button is Grayed Out
    • Why do I have Different Order Numbers for a Single Purchase?
    • Can I Remove My Card on File?
    • How much is NCoin?
    See all 20 articles

    Serial Codes

    • How do I apply my Blade & Soul serial code?

    Contact Us

    • Submit a Ticket
    • My Tickets