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Blade & Soul Support

  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?
  1. Blade & Soul Support
  2. Game Support
  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?

Contact Us

  • Submit a Ticket
  • My Tickets

Game Support

Frequently Asked Questions

    Gameplay Tips

    • Responsible Gaming: In-game Tools
    • How To Use A "Level 60 Boost Voucher" On An Existing Character
    • How To Claim Items/Purchases in Update 4.3 (Fire and Blood)
    • How to Use Race/Gender Change Vouchers
    • How To Use Outfit Delivery Stamps
    • How To Access In-Game Titles
    See all 7 articles

    Questions & Answers

    • Open Source License
    • Known Issues
    • Why Are Some Hongmoon Store Items Restricted For Belgian Players?
    • How Do I Protect Myself From Phishing Scams?
    • How Can I Report Spammers?
    • Why Can’t I Send Mail To Other Players?
    See all 7 articles

    Gameplay Support Policies

    • Token-based Restoration Policy
    • Token-based Restoration Policy – Ineligible Items List (Item Transfer)
    • Token-based Restoration Policy FAQ
    • NCoin Refunds Policy
    • The Character Name I Want Is Already In Use

    Contact Us

    • Submit a Ticket
    • My Tickets