Game Support
Frequently Asked Questions
Gameplay Tips
- Responsible Gaming: In-game Tools
- How To Use A "Level 60 Boost Voucher" On An Existing Character
- How To Salvage - Evolution Streamlining
- How To Claim Items/Purchases in Update 4.3 (Fire and Blood)
- How to Use Race/Gender Change Vouchers
- How To Use Outfit Delivery Stamps
Questions & Answers
- How Do I Protect Myself From Phishing Scams?
- Known Issues
- Why Are Some Hongmoon Store Items Restricted For Belgian Players?
- How Can I Report Spammers?
- Why Can’t I Send Mail To Other Players?
- I Have Pending Mail, How Do I Delete My Character?
Gameplay Support Policies
- Token-based Restoration Policy FAQ
- Token-based Restoration Policy
- Temporary Soul (accessory) Reversal Policy - Shroud of the Assassin
- Temporary Accessory Restoration Policy – Will of Iron Update
- Talismans - Temporary Item Reversal Policy
- NCoin Refunds Policy