Blade & Soul Support
Game Support
Quest, bug or in-game problem? Bad behavior?
Account Support
Help with passwords, account creation or login?
Technical Support
Installation issues, crashing during gameplay?
Billing Support
Unknown charge? Need help making a purchase?
Blade & Soul Support
Technical Support
Game Support
Quest, bug or in-game problem? Bad behavior?
Account Support
Help with passwords, account creation or login?
Technical Support
Installation issues, crashing during gameplay?
Billing Support
Unknown charge? Need help making a purchase?
Contact Us
Submit a Ticket
My Tickets
Technical Support
Frequently Asked Questions
Game Performance
My game is crashing/freezing
Crashing At Login
Are you experiencing Connectivity Issues?
Error Messages
Errors 5385, 5664
Error 0xc000007b
Installation and Patching
Installation Instructions
No “Install Button” on Launcher
Upgrading Launcher 1.0 to 2.0
Copying files from another directory
How to re-install only the NCSOFT Game Launcher
General Information
How to Enable the Gamepad Tab
System Requirements
Launcher 2.0 Known Issue (Reinstall Issue)
Use of Third Party Programs for Technical Support
Network Connection FAQ
Flushing DNS
See all 13 articles
Contact Us
Submit a Ticket
My Tickets
