Blade & Soul Support
Game Support
Quest, bug or in-game problem? Bad behavior?
Account Support
Help with passwords, account creation or login?
Technical Support
Installation issues, crashing during gameplay?
Billing Support
Unknown charge? Need help making a purchase?
Blade & Soul Support
Technical Support
Game Support
Quest, bug or in-game problem? Bad behavior?
Account Support
Help with passwords, account creation or login?
Technical Support
Installation issues, crashing during gameplay?
Billing Support
Unknown charge? Need help making a purchase?
Contact Us
Submit a Ticket
My Tickets
Technical Support
Frequently Asked Questions
Game Performance
Crashing At Login
My game is crashing/freezing
Are you experiencing Connectivity Issues?
Error Messages
Error 0xc000007b
Errors 5385, 5664
Installation and Patching
Upgrading Launcher 1.0 to 2.0
No “Install Button” on Launcher
Installation Instructions
Copying files from another directory
How to re-install only the NCSOFT Game Launcher
General Information
General Technical Questions
System Requirements
Launcher 2.0 Known Issue (Reinstall Issue)
Use of Third Party Programs for Technical Support
Network Connection FAQ
Flushing DNS
See all 13 articles
Contact Us
Submit a Ticket
My Tickets