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Blade & Soul Support

  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?
  1. Blade & Soul Support
  2. Technical Support
  • Game Support Quest, bug or in-game problem? Bad behavior?
  • Account Support Help with passwords, account creation or login?
  • Technical Support Installation issues, crashing during gameplay?
  • Billing Support Unknown charge? Need help making a purchase?

Contact Us

  • Submit a Ticket
  • My Tickets

Technical Support

Frequently Asked Questions

    Game Performance

    • My game is crashing/freezing
    • Crashing At Login
    • Are you experiencing Connectivity Issues?

    Error Messages

    • Errors 5385, 5664
    • GameGuard Errors 121, 122, 123, 124, 125, 610 and 620
    • GameGuard Error 380
    • GameGuard Error Code 500
    • GameGuard Error 350
    • GameGuard Error 170 and 171
    See all 10 articles

    Installation and Patching

    • Installation Instructions
    • UE4 pre-download installation error
    • How to uninstall UE3 version
    • No “Install Button” on Launcher
    • Upgrading Launcher 1.0 to 2.0
    • Copying files from another directory
    See all 7 articles

    General Information

    • How to Enable the Gamepad Tab
    • Gamepad is now unsupported
    • Updated System Requirements for Blade and Soul
    • Launcher 2.0 Known Issue (Reinstall Issue)
    • Use of Third Party Programs for Technical Support
    • Network Connection FAQ
    See all 14 articles

    Contact Us

    • Submit a Ticket
    • My Tickets