Blade & Soul Support

Why Are Some Hongmoon Store Items Restricted For Belgian Players?

Beginning January 9, to comply with the recent Belgian Gaming Commission declaration that paid loot boxes violate Belgium’s gambling regulations, we have implemented measures that restrict real money purchase of items that are random in nature by players located in Belgium. 

For our players located in Belgium, these restricted items will no longer appear in the Hongmoon Store. All other items will continue to be available for purchase.

If you run across the following error message, it is because the item you're attempting to purchase from the Hongmoon Store is restricted for Belgium:


Any affected items you acquired prior to this restriction will still be able to be opened and used. As long as you are not purchasing the items with real money from within a restricted country, they can still be received, gifted and used.

We appreciate your patience as we work to comply with the Belgian Gaming Commission's restrictions. If you have any questions about this, please contact the Belgian Gaming Commission.

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