Blade & Soul Support

Not Receiving Support Emails

If you notice that you are not receiving any response from the support team on your ticket, please do the following: 

  • Please check your email directly through the email provider's web page, and not through a mail reader (such as Outlook or Thunderbird) or a mobile device (such as a smart phone or tablet) – These sometimes do not receive messages that have been flagged as spam.
  • Check your spam folders – some email providers might mark our responses as spam, so make sure that our responses are not in this folder.
  • Set a filter for @ncsoft.com domain – this is to help prevent our messages from being sent to the spam folder.
  • Adding support@ncsoft.com as a contact list – this is an alternative solution for the above step, making a filter. This will also help ensure our messages are not marked as spam.

If you are still not receiving our replies, you can send an email to “support@ncsoft.com” under a different email address as a follow-up for your previous ticket.

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