If you notice that you are not receiving any response from the support team on your ticket, please do the following:
- Please check your email directly through the email provider's web page, and not through a mail reader (such as Outlook or Thunderbird) or a mobile device (such as a smart phone or tablet) – These sometimes do not receive messages that have been flagged as spam.
- Check your spam folders – some email providers might mark our responses as spam, so make sure that our responses are not in this folder.
- Set a filter for @ncsoft.com domain – this is to help prevent our messages from being sent to the spam folder.
- Adding email@example.com as a contact list – this is an alternative solution for the above step, making a filter. This will also help ensure our messages are not marked as spam.
If you are still not receiving our replies, you can send an email to “firstname.lastname@example.org” under a different email address as a follow-up for your previous ticket.