In anticipation of the Storm of Arrows update, the Customer Support team will for a limited time process reversal requests that fulfill the following criteria. Requests that do not fulfill these requirements below will be denied.
- Any account that has completed a Weapon upgrade (only for the specific weapons listed below) between August 1st of 2019 and September 18th of 2019 (before the update). This is regardless of having previously requested an upgrade reversal.
- Skyforge/Shadowforge Weapon Stage 7
- Skyforge/Shadowforge Weapon Stage 8
- Skyforge/Shadowforge Weapon Stage 9
- Limited to a total of one Weapon per account
- Upgrade reversals will be limited to 3 stages only.
- Upgrades must have been completed between August 1st of 2019 and September 18th of 2019 (before the update)
- Tickets must be submitted by October 2nd of 2019 (PDT), in order to benefit from this temporary reversal policy.
- Upgrade reversals will be reviewed and processed based on the August 1st of 2019 and September 18th of 2019 time-frame.
- The ticket must be submitted on the account you wish to get the item upgrade reversal.