Blade & Soul Support

Eternal Night Item Cost Balancing

To address any concerns on the upcoming cost balance update, Customer Support will be helping out by processing upgrade reversal requests for a limited time. Here are the requirements and restrictions you’ll need to know before submitting a ticket:

Qualifications:

  • Any account that has completed a Weapon or Accessory upgrade between April 8th of 2018 and May 9th of 2018 (before the update).
    • Regardless of having previously requested an upgrade reversal.

Restrictions:

  • Limited to a total of one weapon and one accessory upgrade reversal per account.
  • If requesting both Weapon and Accessory upgrade reversal, both must have been upgraded between April 8th of 2018 and May 9th of 2018 (before the update).
    • Upgrade reversals will be limited to 3 stages per item.
    • Upgrades must have been completed between April 8th of 2018 and May 9th of 2018 (before the update).
    • “Accessories” include Rings, Earrings, Necklaces, Bracelets, Belts, Gloves, Mystic Badges, Soul Badges, and Souls.
  • Tickets must be submitted by May 16th (PDT), in order to benefit from this temporary reversal policy.
    • Upgrade reversals will be reviewed and processed based on the April 8th, 2018 and May 9th, 2018 time-frame.
  • Ticket must be submitted on the account you wish to get the item upgrade reversal.
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