Blade & Soul Support

Empyrean Shadows Update - Temporary Item Reversal Policy

In anticipation of the Empyrean Shadows update, the Customer Support team will for a limited time process reversal requests that fulfill the following criteria. Requests that do not fulfill these requirements below will be denied.

Qualifications:

  • Any account that has completed a Weapon or Soul upgrade between May 1st of 2019 and June 19th of 2019 (before the update).
    • This is regardless of having previously requested an upgrade reversal.

Restrictions:

  • Limited to a total of one Weapon and one Soul upgrade reversal per account.
  • For all items:
    • Upgrade reversals will be limited to 3 stages per item.
    • Upgrades must have been completed between May 1st of 2019 and June 19th of 2019 (before the update).
  • Tickets must be submitted by June 26th of 2019 (PDT), in order to benefit from this temporary reversal policy.
    • Upgrade reversals will be reviewed and processed based on the May 1st of 2019 and June 19th of 2019 time-frame.
  • Ticket must be submitted on the account you wish to get the item upgrade reversal.
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