In anticipation of the Empyrean Shadows update, the Customer Support team will for a limited time process reversal requests that fulfill the following criteria. Requests that do not fulfill these requirements below will be denied.
- Any account that has completed a Weapon or Soul upgrade between May 1st of 2019 and June 19th of 2019 (before the update).
- This is regardless of having previously requested an upgrade reversal.
- Limited to a total of one Weapon and one Soul upgrade reversal per account.
- For all items:
- Upgrade reversals will be limited to 3 stages per item.
- Upgrades must have been completed between May 1st of 2019 and June 19th of 2019 (before the update).
- Tickets must be submitted by June 26th of 2019 (PDT), in order to benefit from this temporary reversal policy.
- Upgrade reversals will be reviewed and processed based on the May 1st of 2019 and June 19th of 2019 time-frame.
- Ticket must be submitted on the account you wish to get the item upgrade reversal.