In anticipation of the Blade and Ghoul 2019 update, the Customer Support team will for a limited time process reversal requests that fulfill the following criteria. Requests that do not fulfill these requirements below will be denied.
- Any account that has completed a Weapon upgrade between September 1st of 2019 and October 16th of 2019 (before the update). This is regardless of having previously requested an upgrade reversal. For the full list of weapons affected by this change, please refer to this link.
- Limited to a total of one Weapon per account
- Upgrade reversals will be limited to 3 stages only.
- Upgrades must have been completed between September 1st of 2019 and October 16th of 2019 (before the update).
- Tickets must be submitted by November 13th of 2019 (PDT), in order to benefit from this temporary reversal policy.
- Upgrade reversals will be reviewed and processed based on the September 1st of 2019 and October 16th of 2019 (before the update) time-frame.
- The ticket must be submitted on the account you wish to get the item upgrade reversal.