Blade & Soul Support

Why do I have Different Order Numbers for a Single Purchase?

Sorry for the confusion but this is normal (for the time being).  There are multiple order numbers for a single purchase.* You were not double billed.** 

When you complete a purchase, an email notification is sent to your email address containing an order number. This is specific to the payment provider (credit/debit card, PayPal®, etc.) you used. The order number listed in your Transaction History of your NC Account is specific to our NCSOFT system, so it is different than the order number in your email. Our Customer Support Team can use any of the order numbers you provide to locate purchases.

We are working to have only a single order number presented in all locations to avoid confusion. Until then, the order number in your purchase notification email and the order number in your NC Account Transaction History will be different.

*Please note:  When you initially subscribe to a recurring subscription/membership, you will receive multiple automatically generated confirmation emails for the single transaction. Even though you may see two different order numbers generated, one is for an authorization of payment and the second is for the completed payment itself.

**If you do see multiple pending charges on your statement/account, please contact Support and we can look into it.

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