Blade & Soul Support

Why Can’t I Send Mail To Other Players?

Players who have not made any real-money purchases, on our site, since August 18th, 2015, will not be able to send any outgoing mail to other players.

However, you can send mail to your alternate characters on the same account without restriction.

You can permanently remove this mail restriction by making a real-money purchase, such as buying NCoin from the website.

If you've already made real-money purchases on your account, but you are still unable to send mail to other players, please submit a ticket to Support at

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