Blade & Soul Support

E02009

If you are receiving E02009 we have found that flushing your DNS (Domain Name System) helps to resolve this issue. At this time I would like for you to try clearing your DNS cache. To do so, please try the steps below:

Windows 8

  1. While on the desktop, press Windows Key + X.
  2. Select Command Prompt (Run as Administrator).
  3. Type ipconfig /flushdns and press Enter.

Windows Vista/ Windows 7

Windows Vista requires that you run the command prompt in Administrator Mode to perform these functions. To start the command prompt in administrator mode:

  1. Click Start.
  2. Select Programs.
  3. Select Accessories and locate the Command Prompt shortcut.
  4. Right click the Command Prompt shortcut and select Run as Administrator from the drop down menu.
  5. Continue with the Windows XP directions (step 2) below.

Windows XP

  1. Click Start, then select Run and type CMD in the Run box. A command prompt window should open on screen.
  2. Type ipconfig /release in the command prompt.
  3. Wait a few seconds for a reply that the IP address has been released.
  4. Type ipconfig /renew in the command prompt.
  5. Wait a few seconds for a reply that the IP address has been re-established.
  6. Type ipconfig /flushdns in the command prompt.
  7. Close the command prompt and attempt to make a connection.

This should clear your DNS cache. You may need to perform this command a few times.

If the issue persists your ISP may be providing old DNS information. Some ISPs take longer to update this information. You could also try using a 3rd party DNS service like those available at http://code.google.com/speed/public-dns/ or http://www.opendns.com/start/ . NCSOFT does not support these services, but there is information on configuring them at those sites.

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