Blade & Soul Support

Two-Step Verification(OTP Authentication): Removal

What should I do if I lose or want to unlink the mobile device linked to my account?


You can unlink the authenticator at any time by logging in to Account Management and proceeding to the Security section. Please note that to log in while two-step verification is configured on your account, you will need to have access to your mobile device.

 

 

1. Click on the Manage link next to 2-Step Verification

 

 

 

2. On the next page you will click on the “Remove” button as shown below

 

 

3. Enter your verification code and then click VERIFY to remove 2FA.

 

 

 4. If you no longer have your verification code and need your 2FA removed, you will need to contact Support. To do so, click the Submit a Ticket button and select the Login/Password Issue from the list.

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