Blade & Soul Support

How Do I View The In-Game Marketplace?

If you are unable to view the in-game Marketplace, please try the following workarounds to see if it resolves the issue.

 

Resetting Internet Explorer's settings

  1. Within Internet Explorer click on "Tools" and select "Internet Options."
  2. Click the "Security Tab."
  3. Click through the 4 different zones, one by one. So first, click on "Internet" and select "Default Level." Then click on "Local Internet" and click on "Default level" doing this for all four options listed.
  4. Click the "Connections" tab.
  5. Click on "Lan Settings."
  6. Check-mark "Automatically detect settings" and click "Ok."
  7. Click the "Advanced" tab at the end.
  8. Click "Restore Advanced Settings" then click "Reset" under the heading "Reset Internet Explorer Settings."
  9. (Optional) - Check mark "Delete personal settings" if you do not have anything you want to save and would like a clean reset.

Once completed, please click "Ok" and try opening the Marketplace again.

 

Browser Troubleshooting

The quickest thing to try is using a different browser. Please access the web site using Internet Explorer, or if you are already using that browser, try a different one such as Mozilla Firefox or Google Chrome.

If that does not resolve the issue, please try clearing your browser cache. Links to instructions for some major browsers are included below:
Microsoft Internet Explorer: http://support.microsoft.com/kb/260897
Mozilla Firefox: http://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582

Finally, we'd like for you to check to see if you have JavaScript enabled. If you have JavaScript disabled, please enable it and try again. If needed, the following site will assist you with determining if you have JavaScript enabled or disabled and how to enable it: http://enable-javascript.com/

 

Using Google Public DNS

The issue that you are reporting may also be due to a problem with the DNS provided by your Internet Service Provider (ISP). Please try the steps in the following link to override your current DNS settings and use Google's Public DNS.

http://code.google.com/speed/public-dns/docs/using.html

Once done, please follow the steps below to clear the DNS cache.

  1. Press and hold the Windows key and press the R key. This should bring up the "Run" dialogue box.
  2. In that box, type "cmd"" without the quotes, and click the "OK" button. A DOS window should open.
  3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

If this resolved the issue, you will need to contact your ISP in order to have the issue resolved. Using a DNS that is not provided by your ISP may lead to slow connection issues.

 

If you've already tried all the workarounds provided above and you are still unable to view the Marketplace, please contact Support at support@bladeandsoul.com with any additional details, including any error messages, and we will continue to investigate this issue.

 

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