Blade & Soul Support

Announcements

Hongmoon Store

Premium Points are not rewarded when purchasing items via Today’s Specials in the Hongmoon Store.
The Aransu Apprentice costume cannot currently be stored in the Wardrobe, stamped, or salvaged.

64-bit Client is Live

If you are experiencing issues trying to run the game in 64-bit mode, we recommend that you run the client using the 32-bit option through the launcher settings menu. You can do this by clicking the “Settings” tab in the upper right corner of the game launcher and then checking the “Run with 32-bit Client” box.

Yahoo Email Compromise

Today Yahoo announced that more than one billion user accounts had been compromised back in 2013. If you are currently using a Yahoo email address to access your game account, we strongly recommend that you update your email password. Also, please ensure you are changing your email password on a regular basis. To help ensure you keep your account secure, please take a moment to review our Security FAQ found Here.

Other Known Issues:

We’re aware of the phishing in-game mail that is attempting to collect player's login information. We have taken action against the senders and we are working with the development team to alleviate this type of abuse in the future. We will never initiate contact via in-game mail in regards to account issues. Please report phishing scams and players that you encounter who are impersonating GM's or NCSOFT employees so we can take action against them.

Also, please note that we host our websites on two domains for Blade & Soul: ncsoft.com and bladeandsoul.com. If you're asked to log in to a site that isn't one of these domains either via in-game mail or email, do not continue.

There is also a known issue with new Character Profile photo uploads. If you have any previously saved "Portrait" photos, they may still work.