Blade & Soul Support

Announcements

Known Issues for Warden's Fury:

You can find a list of known issues on the Official Forum post.

Claiming the "Wandering Swordsman Pack" and using older Level 50 Vouchers

In order to receive the "Wandering Swordsman Pack", you will need to log into the "My Account" section of the website. From there, click on "Apply a code" and select the "Blade & Soul" tab. Next, click on the "Apply" button next to the "Wandering Swordsman Pack" entry. Make sure you "Apply" this code by October 31st, 2018! After that, it will disappear.

If you have an older Level 50 Voucher that you're unable to use, you will need to remove items from your "Received Items" tab (next to the Mail tab) until the Level 50 Voucher becomes visible in your list of items. The amount of items that you'll have to remove will vary depending on the number of items that are hoarded there.

Premium Membership - Character Alteration Vouchers

There was an issue where owners of the 356-Day Premium Membership (at the time of the Fallen Idols update going Live) received a bundle of four (4) Character Alteration Vouchers. However, when one Character Alteration Voucher was used, all four were used instead. This also happened to players who recently purchased the 365-Day Premium Membership, within the last approximate day (July 25th, 2018 - July 26th, 2018).

To help resolve this, we have sent three (3) more individual Character Alteration Vouchers to these eligible accounts. These should show up in your "Received Items" tab and are directly usable from the Character Select screen.

A fix has been put in place and this should no longer be an issue with purchases of the 365-Day Premium Membership.

Fortune Falls Fishing Hook One-Time Compensation

Please read the full forum post here.

Premium Membership Improvements

We are adding new and improved Premium Membership benefits on July 25, 2018! You can read all of the details on the Announcement page here.

Nightfall Sanctuary: The Shield Bearer Compensation

For the ongoing progression issue in Nightfall Sanctuary, we’ll be providing those who’ve defeated The Peacekeeper this week with 5x Grand Celestial Wings, 5x Blood Pearls and 50 Gold. Read more on the forums.

If you are receiving the error message “XIGNCODE3 must be running in order for Blade & Soul to function normally,” please read for more information.