Blade & Soul Support


Known Issues: December 7th

Here you will find the list of currently known issues within Blade & Soul. This list is not complete and does not contain all issues found within the game. Click here.

Holiday Treasure Trove Incorrectly Listed Grand Phoenix Costume Set

The Holiday Treasure Trove preview article and livestream incorrectly stated that the Grand Phoenix Costume Set would be included in the Treasure Trove rewards. That was an oversight on our part and to say sorry, we’re sending 15 Treasure Trove keys to all players who purchased at least 1 Holiday Treasure Trove Key from the Hongmoon Store before 5:00 p.m. PST December 6/01:00 UTC December 7. Those keys will be delivered by 11:00 a.m. PST/19:00 UTC December 7.

Premium Membership Improvements

We are adding new and improved Premium Membership benefits on July 25, 2018! You can read all of the details on the Announcement page here.

If you are receiving the error message “XIGNCODE3 must be running in order for Blade & Soul to function normally,” please read for more information.