Due to technical issues, we’re currently experiencing longer than normal ticket response times. We’re working as quickly as possible to resolve them, so we can provide your ticket a prompt and appropriate resolution. Please avoid submitting multiple tickets on the same question/issue as this will not expedite a resolution. We apologize for the inconvenience this delay has caused.
Here you will find the list of currently known issues within Blade & Soul. This list is not complete and does not contain all issues found within the game. Click here.
If you are receiving the error message “XIGNCODE3 must be running in order for Blade & Soul to function normally,” please read for more information.
- Using A "Level 60 Boost Voucher" On An Existing Character
- Evolution Streamlining - Salvaging Walkthrough
- Certain Hongmoon Store Item Restrictions for Players in Belgium
- Accidental Overwrites of Pet Tags and Elite Pet Tags
- Beware of Phishing Scams
- How to Use: Race/Gender Change Vouchers
- How Can I Report Spammers??
- Personal Data Guide
- Account Deletion FAQ
- How do I register for a Character PIN?
- Security FAQ
- Creating an NC Account
- Upgrading Launcher 1.0 to 2.0
- What Is XIGNCODE3 ?
- General Technical Questions
- System Requirements