Blade & Soul Support

Announcements

A message for all Yahoo email account owners

On Thursday September 22nd ,Yahoo Inc. confirmed that certain user account information was stolen from the company’s network back in 2014. Among what may have been stolen were names, email addresses, telephone numbers, dates of birth, security questions and answers and hashed passwords.

If you own a yahoo email account, we recommend that you change your password and security questions immediately. Additionally, we advise you not to click on links or download attachments from suspicious emails, or share your passwords with anyone. We recommend that you use a different password for each online account you own.

Yahoo’s statement is available here.

Known Issues as of August 24th's Patch:

Please see the Official Forum link: Here.

Other Known Issues:

We’re aware of the phishing in-game mail that is attempting to collect player's login information. We have taken action against the senders and we are working with the development team to alleviate this type of abuse in the future. We will never initiate contact via in-game mail in regards to account issues. Please report phishing scams and players that you encounter who are impersonating GM's or NCSOFT employees so we can take action against them.

Also, please note that we host our websites on two domains for Blade & Soul: ncsoft.com and bladeandsoul.com. If you're asked to log in to a site that isn't one of these domains either via in-game mail or email, do not continue.

There is also a known issue with new Character Profile photo uploads. If you have any previously saved "Portrait" photos, they may still work.

Frequently Asked Questions