Blade & Soul Support


Item refund is now part of our Token-based Restoration Policy. More info: Token-based Restoration Policy.

Due to a recent increase in support ticket volume, please expect temporary delays in responses. Rest assured that the Customer Support Team is doing its best to respond to all requests as quickly as possible and is working to prioritize time-sensitive inquiries.

We apologize for the inconvenience, and we thank you for your patience.

Known Issues (Updated 04/13)

Frequently Asked Questions