Blade & Soul Support

Announcements

Daily Quest “One Year, Countless Adventures”

Details on the compensation, due to the emergency maintenance, can be found on the following forum link here.

Legendary Ring De-leveled Issue - Resolved

The issue with the Destiny Ring (and other accessories) being de-leveled should now be resolved. These items should now match the experience charts that were designed for our Jan. 18th 2017 update.

Yahoo Email Compromise

Today Yahoo announced that more than one billion user accounts had been compromised back in 2013. If you are currently using a Yahoo email address to access your game account, we strongly recommend that you update your email password. Also, please ensure you are changing your email password on a regular basis. To help ensure you keep your account secure, please take a moment to review our Security FAQ found Here.

Other Known Issues:

We’re aware of the phishing in-game mail that is attempting to collect player's login information. We have taken action against the senders and we are working with the development team to alleviate this type of abuse in the future. We will never initiate contact via in-game mail in regards to account issues. Please report phishing scams and players that you encounter who are impersonating GM's or NCSOFT employees so we can take action against them.

Also, please note that we host our websites on two domains for Blade & Soul: ncsoft.com and bladeandsoul.com. If you're asked to log in to a site that isn't one of these domains either via in-game mail or email, do not continue.

There is also a known issue with new Character Profile photo uploads. If you have any previously saved "Portrait" photos, they may still work.