Blade & Soul Support

Announcements

Known Issues as of August 24th's Patch:

Please see the Official Forum link: Here.

Other Known Issues:

We’re aware of the phishing in-game mail that is attempting to collect player's login information. We have taken action against the senders and we are working with the development team to alleviate this type of abuse in the future. We will never initiate contact via in-game mail in regards to account issues. Please report phishing scams and players that you encounter who are impersonating GM's or NCSOFT employees so we can take action against them.

Also, please note that we host our websites on two domains for Blade & Soul: ncsoft.com and bladeandsoul.com. If you're asked to log in to a site that isn't one of these domains either via in-game mail or email, do not continue.

There is also a known issue with new Character Profile photo uploads. If you have any previously saved "Portrait" photos, they may still work.