Blade & Soul Support


Due to technical issues, we’re currently experiencing longer than normal ticket response times. We’re working as quickly as possible to resolve them, so we can provide your ticket a prompt and appropriate resolution. Please avoid submitting multiple tickets on the same question/issue as this will not expedite a resolution. We apologize for the inconvenience this delay has caused.

Known Issues

Here you will find the list of currently known issues within Blade & Soul. This list is not complete and does not contain all issues found within the game. Click here.

If you are receiving the error message “XIGNCODE3 must be running in order for Blade & Soul to function normally,” please read for more information.