Blade & Soul Support


Ongoing Connectivity Issues

We have been experiencing intermittent connectivity issues with our service for the last couple of hours and are working to resolve the issue. Please only submit a support ticket if you want us to resolve an individual issue. We will update the thread when we have resolved the issue.

Current Known Issues

Please see the Official Forum link: Here.


XIGNCODE3 will be replacing GameGuard as our primary gaming security solution for Blade & Soul. For any additional information please see our Knowledge Base Article.

64-bit Client is Live

If you are experiencing issues trying to run the game in 64-bit mode, we recommend that you run the client using the 32-bit option through the launcher settings menu. You can do this by clicking the “Settings” tab in the upper right corner of the game launcher and then checking the “Run with 32-bit Client” box.