Announcements
We are aware and investigating the issue where the Marketplace and Search may be unavailable in Portuguese game client. Thank you for your patience.Due to possible bug exploits in Scarlet Conservatory, we will no longer be offering any type of instance reimbursements such as restoring dynamic and weekly quest rewards, or reset stone until further notice. Thank you.
As we continue to improve our support services, we have updated our Token-based Restoration Policy for Treasure Trove. More info at Token Based Restoration Policy [09/22/2020]
Frequently Asked Questions
- Responsible Gaming: In-game Tools
- How To Use A "Level 60 Boost Voucher" On An Existing Character
- How Do I Protect Myself From Phishing Scams?
- Token-based Restoration Policy FAQ
- Token-based Restoration Policy
- Account Sharing
- Personal Data Guide
- Account Deletion FAQ
- How do I register for a Character PIN?
- Security FAQ
- Creating an NC Account
- Upgrading Launcher 1.0 to 2.0
- General Technical Questions
- System Requirements