Item refund is now part of our Token-based Restoration Policy. More info: Token-based Restoration Policy.
Due to a recent increase in support ticket volume, please expect temporary delays in responses. Rest assured that the Customer Support Team is doing its best to respond to all requests as quickly as possible and is working to prioritize time-sensitive inquiries.
We apologize for the inconvenience, and we thank you for your patience.
Frequently Asked Questions
- Responsible Gaming: In-game Tools
- How To Use A "Level 60 Boost Voucher" On An Existing Character
- How Do I Protect Myself From Phishing Scams?
- Token-based Restoration Policy FAQ
- Token-based Restoration Policy
- Account Sharing
- Personal Data Guide
- Account Deletion FAQ
- How do I register for a Character PIN?
- Security FAQ
- Creating an NC Account
- Upgrading Launcher 1.0 to 2.0
- General Technical Questions
- System Requirements